Paul Miller

Image via CrunchBase It might seem that the mega-bucks reports from the likes of Gartner, Forrester et al are the preserve of CxOs with vast desks upon which they can array the multitudinous documents to which their employers’ subscription entitles them. The truth, though, is that these documents — which notionally sell for hundreds or thousands [...]

Founded in 2004, California-based 3Tera markets AppLogic; ‘a Grid operating system that virtualizes almost any application’ to make it easier for customers to benefit from Cloud Computing techniques both inside and outside their own data centres. Yesterday I spoke with Bert Armijo, one of 3Tera’s co-founders and now the company’s Senior Vice President for Sales, [...]

 

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IT companies keen to attract new business to their Cloud offerings need to work hard at building customer confidence in their ability to deliver, in actually delivering, and in responding rapidly and effectively when things — inevitably — break. Although neither a panacea nor universally offered, the Service Level Agreement (SLA) is a routinely applied tactic that [...]