Paul Miller

Image by luc legay via Flickr Much has been written about growing Enterprise use of social media (usually Twitter, these days) to successfully track and mitigate customer complaint. Many have been quick to spot that the disproportionately high cost of satisfying (or, more cynically, silencing) these early adopters is unlikely to scale effectively as an [...]

Image via Wikipedia Open, Interoperable services in the Cloud. Sounds like a no-brainer, eh? Well over the past 24 hours or so, a plethora of blogs, mailing lists and social networks have been getting extremely agitated over some nascent efforts intended to support exactly that. And, what’s more, the vast majority of those getting most [...]