Paul Miller

Image by Thomas Hawk via Flickr A somewhat hectic June concluded with my second trip of the month to California. Whilst the first excursion led to Santa Clara and an interesting insight into attempts by Hitachi Data Systems to reinvent its relationship with the wider community, the second journey took me to San Francisco and [...]

Image by luc legay via Flickr Much has been written about growing Enterprise use of social media (usually Twitter, these days) to successfully track and mitigate customer complaint. Many have been quick to spot that the disproportionately high cost of satisfying (or, more cynically, silencing) these early adopters is unlikely to scale effectively as an [...]