IT companies keen to attract new business to their Cloud offerings need to work hard at building customer confidence in their ability to deliver, in actually delivering, and in responding rapidly and effectively when things — inevitably — break. Although neither a panacea nor universally offered, the Service Level Agreement (SLA) is a routinely applied tactic that [...]
Paul Miller works at the interface between the worlds of Cloud Computing and the Semantic Web, providing the insights that enable you to exploit the next wave as we approach the World Wide Database.
