Posts tagged "Social Media"

Do Sociable Media herald the transition from complaint to FYI?

Image by luc legay via Flickr Much has been written about growing Enterprise use of social media (usually Twitter, these days) to successfully track and mitigate customer complaint. Many have been quick to spot that the disproportionately high cost of satisfying (or, more cynically, silencing) these early adopters is unlikely to scale effectively as an...

Gathering information about the Cloud for the Financial Times

Peter Whitehead, editor of the Financial Times‘ regular Digital Business supplement, posted a message to his followers on Twitter earlier this month, saying; “Trying to get my head round what The Cloud actually IS (other than something that soaks you every time you go outside). Thoughts welcome” I was amongst those to respond, as I...