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Is an informative error message really so hard?

I was on the British Airways web site this morning, checking to see whether or not I could upgrade my flight to San Francisco for next week’s Tech Field Day. And this was British Airways’ wholly useless and uninformative response; So does that mean something’s broken on the web site? Does it mean there are...

I don’t want to move to Essex for e-books

Image by Irish Typepad via Flickr Part of the East Riding of Yorkshire Council‘s Library service, my local public library is pretty good. OK, so its welcome experiment with Sunday opening was sadly short-lived, cruelly demolishing this family’s regular Sunday stroll into town for fresh books (‘voracious’ really is the best word to describe the...