Do Sociable Media herald the transition from complaint to FYI?
Image by luc legay via Flickr Much has been written about growing Enterprise use of social media (usually Twitter, these days) to successfully track and mitigate customer complaint. Many have been quick to spot that the disproportionately high cost of satisfying (or, more cynically, silencing) these early adopters is unlikely to scale effectively as an...
Look mum, it’s me!
Image by moxliukas via Flickr In my recent cull of subscriptions to print media, BusinessWeek had no difficulty whatsoever in avoiding the chop. It consistently offers a useful and timely perspective on events in the world around me, and (subjectively) seems to intelligently consider the tech perspective on things more often than some of its...
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