Do Sociable Media herald the transition from complaint to FYI?
Image by luc legay via Flickr Much has been written about growing Enterprise use of social media (usually Twitter, these days) to successfully track and mitigate customer complaint. Many have been quick to spot that the disproportionately high cost of satisfying (or, more cynically, silencing) these early adopters is unlikely to scale effectively as an...
Lots of London
In a previous role I used to spend 2-3 days each week in London, spending 4-5 hours per day on trains that (then) lacked today’s power and wifi. Over the past few years I’ve had far less reason to regularly visit the city, but those trips certainly seem to be on the rise once more....
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